Frequently Asked Questions
Your guide to shopping the best of K-Culture
Are all products sold on COKODIVE authentic?
Yes, we guarantee 100% authenticity for all our products. All K-Pop albums are officially distributed and count towards the HANTEO and GAON charts.
Which countries do you ship to?
We provide worldwide shipping to most countries. Shipping costs and delivery times vary depending on your location and the selected shipping method at checkout.
How can I track my order?
Once your order is shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.
What is your return and refund policy?
We accept returns for defective or damaged items within 7 days of delivery. Please ensure the product remains in its original, unopened packaging to be eligible for a refund.
What payment methods do you accept?
We accept various payment methods including major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure checkout experience.
Why is my pre-order taking so long to ship?
Pre-order items are shipped as soon as they are officially released in South Korea. If your order contains both pre-order and in-stock items, the entire order will ship together once the pre-order item is available.